Who cares to listen to the troubles of another? We have so many problems of our own that we have no time for those of others. To make another listen you have to pay either in coin, in prayer, or in belief. The professional will listen, it is his job, but in that there is no lasting release. We want to unburden ourselves freely, spontaneously, without any regrets afterwards. The purification of confusion does not depend on the one who listens, but on him who desires to open his heart. To open one's heart is important, and it will find someone, a beggar perhaps, to whom it can pour itself out. Introspective talk can never open the heart; it is enclosing, depressing and utterly useless. To be open is to listen, not only to yourself, but to every influence, to every movement about you. It may or may not be possible to do something tangibly about what you hear, but the very fact of being open brings about its own action. Such hearing purifies your own heart, cleansing it of the things of the mind. Hearing with the mind is gossip, and in it there is no release either for you or for the other; it is merely a continuation of pain, which is stupidity.
Commentaries on Living Series I
Chapter 56 'Possessiveness'